Returns & Refunds
- Return Eligibility: We accept returns for any products that are defective, damaged, or if the wrong item was delivered. To be eligible for a return, please notify us within 48 hours of receiving your order and provide photographic evidence of the issue.
-
Return Process: Once your return is approved, we will provide you with a return shipping label and instructions on how to return the product. Please ensure that the product is in its original packaging and includes all accessories and documents.
-
Refunds and Exchanges: Upon receiving the returned product, we will inspect it and notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed within 7 business days to the original method of payment. Exchanges will be provided for the same product or a similar product of equal value.
Shipping
-
Processing Times: All DTF transfers with ready artwork will be shipped within 24 hours. Currently, all orders placed by 1pm Eastern ships out the same day. However, during periods of high volume, it may take up to 1 business day to ship. Orders placed after 1pm Eastern will be shipped on the following business day. Custom orders, except for retractable banners, will be shipped within 72 hours. However, delays may occur if the artwork is not uploaded correctly.
-
Pick-up/ Delivery : We are located in Charlotte, NC but currently only offer 1- Day shipping or delivery in the Charlotte area. We only allow local pickup for rush orders only.
-
Shipping Method: We ship all orders via UPS ground. Most orders are received within 1-3 business days after shipment. Orders to North Carolina & South Carolina will likely be received the next day. In rare occasions or rural areas it can take 2 days.
-
Rush Services: Rush fees online only apply to DTF orders. For rush services with customer apparel, table covers, and retractable banners, please contact us directly via text or email. Retractable banners may require design services and can take up to 5 days to ship.
RUSH SERVICES & Same day services
-
Rush Service Eligibility: Rush services are only applicable to DTF orders. Custom orders may have varying rush fees that will be determined on a case-by-case basis. Contact us for custom orders.
-
Same-Day Shipping: If you require same-day shipping for your order, please pay a $25.00 rush fee. This fee guarantees that your order will be ready for shipment on the same day. Please note that rush services for pickup are only available for DTF orders. Contact us for custom orders.
-
Same-Day Pickup: If you prefer to pick up your order on the same day, please pay a $25.00 rush fee. This fee ensures that your order will be ready for pickup. Please note that rush services for pickup are only available for DTF orders. Contact us for custom orders